Refund & Cancellation Policy

Overview

We understand that circumstances may change, and you may need to cancel or modify your event booking. This Refund and Cancellation Policy outlines our terms for cancellations, modifications, and refunds for our event management services in Pokhara, Nepal.

Please read this policy carefully before making a booking, as all clients are bound by these terms upon confirmation of booking.

Deposit Policy

Standard deposit amounts:

• Weddings and Large Events (200+ guests): 50% deposit required
• Medium Events (100-199 guests): 40% deposit required
• Small Events (50-99 guests): 30% deposit required

Cancellation Policy by Timeline

Modifications to Bookings

Minor Modifications

Minor changes such as guest count adjustments (within 10%), menu modifications, or decor changes can typically be accommodated at no extra charge if made more than 30 days before the event.

Major Modifications

Major changes including:

• Venue change
• Significant guest count increase (more than 10%)
• Additional services or major package upgrades

These changes may incur additional fees and are subject to availability and approval.

Last-Minute Changes

Changes requested within 15 days of the event may not be possible to accommodate. If accepted, they may incur rush fees of 20-50% of the additional service cost.

Refund Processing

When refunds are applicable:

• Refund requests must be submitted in writing via email
• Refunds are processed within 15-30 business days
• Refunds are issued to the original payment method
• Bank transfer fees or transaction charges are deducted from refunds
• International transfers may take longer and incur additional fees

Force Majeure and Emergency Situations

In the event of circumstances beyond reasonable control, including:

• Natural disasters (earthquakes, floods, landslides)
• Pandemic or public health emergencies
• Government restrictions or lockdowns
• Political instability or civil unrest
• Venue closure or damage

We will work with you to:

• Reschedule your event to a future date (preferred option)
• Find an alternative venue if possible
• Provide credit toward future services

In force majeure situations, standard refund percentages may not apply. We will assess each situation individually and work toward a fair solution. We strongly recommend purchasing event insurance to protect against such circumstances.

Our Right to Cancel

We reserve the right to cancel bookings if:

• Payment schedule is not met
• Client provides false or misleading information
• Client behavior is abusive or threatening to staff
• Force majeure events prevent service delivery

If we cancel due to force majeure, we will provide a full refund minus any non-recoverable costs already incurred. If we cancel due to client breach of terms, the standard cancellation policy applies.

Event Insurance Recommendation

Vendor-Related Cancellations

If a third-party vendor (photographer, caterer, entertainment, etc.) cancels, we will make every effort to secure a suitable replacement at no additional cost. If replacement is not possible, we will provide a partial refund for that specific service component only.

Dispute Resolution

If you disagree with our refund determination, please contact us in writing to request a review. We will respond within 10 business days with our final decision. If the dispute cannot be resolved through discussion, it may be referred to mediation before pursuing legal action.

Contact Us

For cancellation requests or questions about this policy: